casino building

How to be Safe in a Casino

Even though casino robberies are a rare occurrence and mostly non-violent, victims are usually oblivious that they have been a target until they reach for their valuables. Whether you are day tripping or you are on an extended stay to play your favorite games, it is important to have some knowledge on how to protect yourself while in a casino. Below are some tips on how to go about it:

When Driving


After arriving at your destination, valet your car. A lot of casinos provide this service for a small charge or fee. This gives you easy access to the front door, and you do not have to worry about walking through a garage that is dimly lit while heading to the elevator. This service is worth the money that you are charged.


At an Elevator

If a person makes you uncomfortable while you are waiting for an elevator, do not go in with that person. Wait for the next one. Try to position yourself against the back wall while in an elevator. This will provide you with a clear view of everyone in it and help in keeping you alert.

In the Casino

For gentlemen ensure that you guard your wallet and your money. Try carrying your wallet and/or cash in a deep side pocket. If it is a must that you keep it in your back pocket ensure that you button it up. In addition to that, you should wrap a rubber band around it. This will make it hard for someone to lift it from your pocket. On the other hand for the ladies ensure that you keep your purse latched, zipped or buttoned all the time. Do not carry it straight over the shoulder. Keep the strap diagonally across your body if you can. Do not open or display what is in it in front of a crowd and always secure it right away once you are done using it.

While Playing

game bankDo not put a purse or other valuables on the ledge that is between slot machines. A person could easily reach through from the other side to steal them. It is important to keep your purse closed, and it should be placed in front of you. Focus your attention on the bill acceptor while inserting your money. In some cases, the machine will not accept the bill, and it will slide out of the slot and be exposed to someone who might want to steal it at the slightest distraction. When you are cashing out keep an eye on the collect ticket slot. The ticket will protrude like two-thirds of the way out until an individual takes it.…

casino girl

The Importance of Casino Marketing

Each department in the casino serves a purpose. The marketing department is important to the success of the casino. The breadth of responsibility that is undertaken by the casino marketing department includes tasks such as advertising, promotions, player clubs, player evaluations, comps, ratings, host staff and slot marketing just to mention a few. While it can be an exaggeration to say that players would quit coming to the casino if these services were discontinued, it is also important to note that the casino will be missing out on increasing revenue opportunities if it does not take advantage of everything that the casino marketing department has to offer. Let’s take a look at some of the important tasks the casino marketing department handles:


poker chips

The best way to inform guests about the promotions that are going on in a casino is through advertising. Whether you utilize a phone, mail, email or even conversations, advertising is the appropriate means to keep in communication with your guests. Advertising can also be utilized for non-promotion communications that provide income for your casino. Food specials, room offers, casino news, and entertainment are all methods of keeping in touch with your customer base, and they also serve as a reminder to bring them back to the casino. The marketing department should always be aware of every opportunity for communication because this solidifies your relationship with your clients.


Player Evaluations/Ratings

Player evaluation is an imperative component to ensuring ROI through strategic analysis of the expenditure of clients, and this assessment can be carried out by the host staff in your marketing department. They have information about the guest’s play, and hence they have the ability to determine the player’s status. This status is essential for various reasons. Understanding a player’s status will help you to invite guests to events that suit their level of play. It would not be profitable to invite a guest who does not meet the requirements of your lowest tier of play to an event as your VIP guest.

Comping Policies

cardsOn a similar note, status is also vital to understanding the limits through which comping makes the casino lucrative. Marketing hosts who are trained well know the casino’s comping policies, and they can make decisions about which comps will eventually generate more income for the casino through continued or increased play. Over-comping, a penny slots player, reduces the casino’s profits just like under –comping a high limit player might mean that you will lose those revenues to another casino.…

Pop Up Hamilton

Downton Downtown in Pictures!

Did you miss Our UNFORGETTABLE Pop Up: Downton Downtown with Evan Anderson of The Edgewater Manor and Sue-Ann Staff Estate Winery at Hamilton’s historic Players Guild Theatre? All the details including the incredible menu that honoured all six seasons of Downton Abbey in the most innovative way! ENJOY!

“The Grand Feast” Pop Up at Dundurn Castle

On May 8th, we were thrilled to present our most opulent, unforgettable Pop Up event to date: a five-course tasting experience at Hamilton’s historic Dundurn Castle with VG Meats, Rosewood Estate Winery and Nickel Brook Beer. This “Grand Feast” featured extraordinary chefs Mark Farrugia (La Piazza Allegra), Jonny Blonde (Jonny Blonde Food Truck), and Paddy Townsend (Spencer’s on The Waterfront) and chefs from VG Meats preparing innovative, tantalizing dishes using VG Meats products and paired with Rosewood Estate Wines and Nickel Brook “Cause and Effect” Pale Ale. Photo recap below and don’t miss our next event on July 4th, Pop Up: Downton Downtown, a celebration of the cuisine of Downton Abbey!

Why You Need To Put Ken Lefebour’s “The Happening Too” on June 6th In Your Calendar Right Now!

On June 6th, culinary maestro Ken Lefebour is hosting a phenomenal event that showcases exceptional local food, art. music, dance and much more at the Hamilton Spectator auditorium. Tickets are available now at the Hamilton Spectator customer service desk or at Nellie James Gourmet Food To Go in Dundas. Please note, if this is all the information you need to attend what will surely be one of the summer’s great events, stop reading and go get your tickets. If you need a little more information read our love letter to Ken below (or in Hamilton Magazine’s December 2014 issue)

In our previous life, we hosted one-night only tours of great Hamilton area dining destinations by neighbourhood where we featured four great local eateries who each provided three samples of signature dishes. These events were very well attended and always a lot of fun but there is ONE stop that has stayed with us as a culinary oasis and that is our stop at Nellie James Gourmet Food To Go in Dundas. In truth, chef Ken Lefebour’s small but mighty location has no seating of any kind (“Gourmet Food To Go”) and is hardly equipped to host 40+ culinary adventurers. In fact, Ken was a last minute add to our tour. In spite of this and with minimal preparation time, Ken transformed the green space behind Nellie James into an elegant garden party setting AND elected to forever raise the restaurant tour experience bar by serving this:
Roasted “Koike Farm” Zucchini with Saint Mary’s Unripened Goat Cheese, Basil and Pickled Watermelon Rind (pictured below)
Local Candy Cane Beet with In-House Hickory Smoked Chicken Breast, Red Wine Syrup and Fried Bella Vitano Cheese
”Jepson Meats” Naturally Raised Pork Tenderloin on a Blue Cheese Biscuit with Bourbon Reduction and Lamb Jelly
Thus began our love affair with an extraordinary chef. He has been the feature chef at two Pop Up Hamilton events; a television mainstay; featured in countless articles in magazines and newspapers and is easily one of the most in-demand caterers.


The Happening Too

If we had only reason to attend ‘The Happening Too’, it would be the exquisite cuisine. Known as …